Customer Experience Strategy & Retail Performance
In a world where e-commerce keeps growing, customers who visit a store have much higher expectations!
Physical stores must offer something unique : memorable human experiences!
Physical stores must offer something unique : memorable human experiences!
Our Services
The Service Studio is a retail coaching studio dedicated to Premium Customer Experience. Through in-person training sessions, we help sales teams elevate how they welcome, guide and connect with customers!
Our goals :
Increase in-store conversion rate
Increase average transaction value
Develop more confident and engaged sales teams
Strengthen long-term customer loyalty
“ At The Service Studio, we don’t train people to sell more, we train them to create meaningful connections that naturally lead to sales “
What makes us different ?
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A focus on human connections, not scripts
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A balance between performance and authenticity
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An intimate and practical
training format
Founder of The Service Studio
Marina Fumanal-Michel
Who We Are
Originally from France, Marina began her professional career in Paris before building international retail experience across Beverly Hills, Singapore, and Shanghai. Along the way, she has developed a distinctive approach to customer service, one that blends operational excellence with emotional intelligence.
Let’s elevate your boutique experience!
IN PHYSICAL RETAIL
EXCEPTIONAL CUSTOMER SERVICE IS NO LONGER OPTIONAL...
It is What Makes the Difference!
We would be delighted to learn more about your boutique and explore how The Service Studio can support your team.